FINS U.S. CBRE Group, Inc. (NYSECBG), a Fortune 500 and SP 500 company headquartered in Los Angeles, is the worldrsquos largest commercial real estate services and investment firm (in terms of 2012 revenue). The Company has approximately 37,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 300 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing corporate services property, facilities and project management mortgage banking appraisal and valuation development services investment management and research and consulting. Please visit our website at www.cbre.com. LI-JJ1 Responsibilities To provide on-site 247365 support for the provision and maintenance of physical IT services within a production data center environment. These activities typically include the provision and fault diagnostic rectification of network channel connectivity, installation, relocation decommissioning of rack mountable IT equipment (servers, switches, routers, etc,). This post will also provide installation and support of OS software applications. General maintenance housekeeping of the IT services including valued lsquocustomer servicersquo interactions with clients (some of whom may not be technical) is also applicable in this role. Key Responsibilities Receive, respond and resolve Break Fix (incident) engagements within established SLA timeframes or escalate promptly if they cannot be resolved within that period. Receive, assess and complete IT equipment infrastructure installation, relocation and decommission requests (change) within established SLA timeframes and to applicable internal, manufacture, andor industry standards. Provide smart hands problem solving support upon request. (Server reboots, OS updatesrebuilds, backups, visual inspections, etc,). Installation and reconfiguration of structured infrastructure cabling systems (both copper and fibre). Receive, assess and complete patching de-patching requests (both copper and fibre) within established SLA timeframes and to applicable internal, manufacture, andor industry standards. Escort and supervisemonitor work of third-party engineers andor sub-contractors to ensure their compliance with the site standards when performing maintenance or relevant activity. Carry out daily housekeeping checks of the data halls and record their findings. Ensure that all records are updated in applicable tools and systems following any changes made. Ensure that Method Statements and Risk Assessments are prepared, and used for all tasks undertaken to ensure safe working practices at all times. Develop a good working relationship with all members of Norland staff and the Client representatives. Deliver a lsquocustomer servicersquo experience and environment for end-customersconsumers of data center services provided. Ensure the provision of a Safe and Healthy working environment. To include the wearing of uniform and PPE at all times. Operate a Permit-to-Work System in accordance with Norland Quality, Health Safety procedures and client requirements. Ensure the professional image of Norland is presented to clients at all times. Ensure up to date shift logs are kept at all times. Provide holiday and sickness cover at short notice. Be flexible in their working patterns to facilitate delivery of requests within established SLArsquos as dictated by the rhythm of the business. Undertake other tasks as defined and requested by local management. Supervisory Responsibilities Person would be accountable to the designated Day Lead, does not have any directly reporting staff and carries no direct budgetary responsibility Qualifications Qualifications Education Minimum of High School Diploma is essential, with excellent written spoken English -- and basic Mathematical skills. Training CompTIA A+ certification - Required CompTIA Server+ certification ndash Preferred MCTSMCSA (Server 2008 or sooner) certification - Preferred CCNA certification ndash Preferred ITIL v3 Foundation ndash Preferred Required Experience Good knowledge of industry standard IT equipment and their components, including rack mountable server, switch, and blade technology. Understanding of the Data Center environments, and the working restrictions applicable to such environments. Good understanding of copper fibre cabling systems and common transmission principles. Good understanding of fault diagnostic techniques including the use of handheld test equipment. Installation and maintenance of copper and fibre structured cabling systems. (patch and infrastructure) Good understanding of the installation practices for rack mountable IT equipment within a data center environment (e.g. Cisco, HP and Dell). Fluent in customer service related principles, communications, and activities. (proper audience scoping, setting expectations, ldquocan-dordquo vectored messaging, etc.) Familiar with the use of Microsoft Office applications. Experienced in the use of Fluke handheld Network Analyzers and Data Cable Testers (e.g. DXT1800) including the downloading of test results. Physically fit and able to carry tools, equipment, systems, andor components by hand. (60 lbs 25kg.) Able to ascend and descend vertical access to equipment and able to work at heights. Preferred Experience Two years of IT deploymentsupport experience. Previous data center (or similar lab) experience. Aptitudes Excellent communication skills, both written and verbal Character Committed to the delivery of excellent customer service. Self-motivated with ability to work on own initiative. Punctual and reliable. Ability to work under pressure, with changing, and often conflicting, priorities to meet deadlines. A team player, able to work with internal staff and clients staff of all levels. Ability to make sound decisions when needed. Circumstances Must be willing to works shifts, provide holiday and sickness cover at short notice, and otherwise be flexible in their working patterns to support requirements dictated by the rhythm of the business. Click on the button below to go to the Di11731 website and apply for IT Deployment Technician. Maybe it's time to invest in your resume and enlist the experts at FINS Resume Service. Europe Asia-Pacific FINS. Copyright ©2014 Dice Holdings, Inc. All rights reserved. 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